Thank you for shopping at www.wakavaping.my
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
For the purposes of this Return and Refund Policy:
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Website refers to waka vaping, accessible from www.wakavaping.my
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
We do offer refunds or exchanges on faulty products ONLY. If you have any questions about our products, please contact us by email
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We accept the cancellation of orders. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
DOA (Dead On Arrival) claims
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is dead on arrival / defective. Please contact our customer service team by email at [email protected] with a description of the problem along with your order number. If the issue cannot be resolved by email or WhatsApp, we will send you instructions on how to send the item back for replacement along with the invoice. Replacements are ONLY shipped after the defective item is shipped back to us. “Dead on Arrival” (DOA) claims must be reported to us within 48 hours from the day you receive it and return us the product within 7 days of delivery in unused condition with original packaging. After the inspection process the same product will be provided in the exchange of damaged product or can offer refund/another product if the particular product is not available in stock. Return shipping is non-refundable unless you received the wrong item(s).
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Wrong item claims
Wrong Item claims must be reported to us within 48 hours from the day you receive it and return us the product within 7 days of delivery in unused condition with original packaging. You must take good care of the items while they’re in your possession. After the inspection process the same product will be provided in the exchange of damaged product or can offer refund/another product if the particular product is not available in stock.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
BLOCK I-01-417, SEGAR APARTMENT JALAN 1A, TAMAN SEGAR, 56100 KUALA LUMPUR
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, accidents or shipping damage
- Dissatisfaction due to buyer’s remorse
- Normal wear and tear
- Damages incurred during transportation
- Damages incurred during assembly or maintenance
- Any used, previously displayed items
7-day warranty claims
All Products (unless specifically stated otherwise), carry an implied, industry-standard 7-Day warranty against defects due to manufacturing or failure from the date of the order. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 7-Day warranty begins on the day the order was made and not on the day it was put to use.
Upon receipt of your return, our team will inspect your item(s). We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the item is available. We will offer a refund / exchange for another product if the particular product is not available in stock. Return must include all items that come with your item, this goes for starter kits and items that come as sets. The product must be returned with the original packaging. Return shipping is non-refundable; unless you received the wrong item(s).
In regards to the cost of shipment for returns, customers are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE. If you receive a refund, the cost of return shipping will be deducted from your refund. All replacement/repaired products are shipped via PosLaju / J&T.
WAKAVAPING is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your parcel is lost during shipping, you may file a claim to the courier and we are not liable to any parcel lost during shipment.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]